Shipping and Delivery
FOR THE BUYERS
Most of the orders placed through us are shipped within 3 to 5 business days. You will be notified of a planned shipping date within 1 to 2 business days of placing your order. The Shipping charges are subject to estimation thus, actual shipping charges may be applied to the invoice according to the best method/best price, and the same will be informed to you prior to the shipping. Accepting requests for pickup or special delivery are at our discretion.
Payment is required to be made before the shipment of your order. We accept convenient modes of payment such as cheques, net banking, Debit Card and Razorpay. However, we do not accept cash on delivery as a mode of payment for your orders.
Octroi is a local tax collected on various articles brought into a district. Cities such as Nagpur, Sangli, Dombivili, Nasik, Mumbai, Pimpri & Chinchwardi, Kothrud (Pune), Ahmednagar, Pune, Akola are Octroiable cities. Any applicable Octroi will be payable by the customer. You are required to pay Octroi to the courier company if requested by them in these cities. www.lifeway.in is not responsible for any Octroi payments.
The products will be shipped within 3-5 days from the date of purchase and the estimated time of delivery is within 7 to 10 working days for domestic orders. We try to process all deliveries through reputed courier companies like Zepo couriers. In some cases where the pin code/zip code is not serviceable by these courier companies, we use Indian Speed Post for those deliveries. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
All www.lifeway.in items are delivered through reputed courier partners who will provide you with a tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We will email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you log in.
The payment is not released to the seller until the product is delivered to the buyer and the buyer confirms product satisfaction. www.lifeway.in upholds high standards of post-purchase service, such as easy returns and refunds in case of damaged/defective/broken orders, or if the order does not match the description or photo as specified on the website, or if the product is disliked for quality. www.lifeway.in is bound to respond to any refund/return claim within 2 to 3 working days.